Privacy Policy
🔒 Privacy Policy | How Astra Service Desk Limited Safeguards Your Data
Introduction – Your Privacy Matters
At Astra Service Desk Limited, we take your privacy seriously and this Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, or communications. We are committed to maintaining transparency, ensuring your data is secure, and complying with applicable privacy laws.
By using our services, you agree to the practices outlined in this Privacy Policy.
🧾 Privacy Policy – Information We Collect
We collect only the data necessary to provide and improve our services. This includes:
- Personal Information: Name, email address, phone number, and company details when you contact us or request services.
- Technical Information: IP address, browser type, and device information when you visit our website.
- Service Usage Data: Interaction with our services, pages visited, and other relevant activity for improving user experience.
We never sell your personal information to third parties.
⚙️ Privacy Policy – How We Use Your Information
Your data helps us provide better services, ensure security, and improve your experience. We use information to:
- Respond to inquiries and provide requested services.
- Maintain and enhance our website, services, and support systems.
- Communicate important updates, service alerts, and promotional information.
- Ensure compliance with legal obligations and safeguard against fraud or misuse.
We handle all personal data with care and only use it for the purposes stated above.
🛡️ Privacy Policy – How We Protect Your Data
Astra Service Desk Limited employs strict security measures to protect your information. This includes:
- Secure servers and encryption protocols for sensitive data.
- Access control policies to ensure only authorized personnel can access personal information.
- Regular monitoring and updates to our security infrastructure to prevent unauthorized access or breaches.
Our goal is to maintain confidentiality and safeguard your trust.
🌐 Privacy Policy – Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These tools help us understand user behavior, improve navigation, and deliver relevant content. You can adjust your browser settings to manage cookies; however, some features of the site may not function properly without them.
🔄 Sharing Your Information
We do not sell, trade, or rent your personal data to third parties. Information may be shared only in the following circumstances:
- With trusted service providers who assist in delivering services.
- To comply with legal requirements or respond to lawful requests.
- To protect the rights, property, or safety of Astra Service Desk Limited, our users, or the public.
🧠 Your Rights and Choices
You have the right to access, update, or request deletion of your personal information. You can also opt out of receiving promotional emails at any time. To exercise your rights, contact us directly using the details provided below.
📞 Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please reach out:
Astra Service Desk Limited
Old Harbour, St. Catherine, Jamaica
Email: info@astraservicedesk.com
Phone: 18764972442
We are committed to protecting your privacy and ensuring your data is handled responsibly and securely.