Technical Support Provided By Astra

Contact Our Service Desk:

Business Hours

Harness the Power of Spiceworks for Optimal IT Management

Are you tired of juggling multiple tools to manage your IT infrastructure? Spiceworks offers a unified solution for your service desk and client management needs.

By leveraging Spiceworks, you can streamline your operations, enhance technician productivity, and deliver exceptional customer support. Our platform provides a centralized hub for managing tickets, tracking assets, and building strong client relationships.

Service Desk Ticket Creation• Phone (Digicel): 876-497-2442
• Phone (FLOW): 876-217-3084

Sunday : Closed
Monday : 9am to 5pm
Tuesday : 9am to 5pm
Wednesday : 9am to 5pm
Thursday : 9am to 5pm
Friday : 9am to 5pm
Saturday : 9am to 5pm

Imagine having a comprehensive overview of your IT environment at your fingertips. With Spiceworks, you can:

  • Streamline ticket management: Efficiently prioritize and resolve issues.
  • Improve technician productivity: Automate routine tasks and empower your team.
  • Build stronger client relationships: Deliver outstanding customer service.
  • Gain valuable insights: Utilize data analytics to optimize IT operations.

Ready to transform your IT support? Let’s discuss how Spiceworks can revolutionize your business.

Create Job Ticket – If you have an issue you would like for us to resolve you may job a job ticket for use to address it.

Check An Existing Ticket – If you previously reported an issue you can track the progress of you issue to see how close we are to solving your problem. An email would have been sent to the person that made the report and provided with a ticket number.

Software Downloads – For review, categorization and recommendations for free, free to try and open source software check out for guidance.

Application Checklist – Setting up a desktop? Purchases you just reinstalled the operating system on a used laptop. This application checklist will guide you in installing the required software for Office Computers, Media Editing, Technician Machine, Churches and Servers

Web-based Security Applications

UtilitiesFeatures
Firefox Monitor-Robust breach search
-Comprehensive security tips
-Real-time alerts concerning data breaches
Identity Guard-Constant scanning
-Quick alerts
-Easy recovery process
Intelligence X-Personalized plans
-In-depth selector scans
MyPwd from Axur-Clear and easy to use
-Artificial intelligence
-Password targeting
Hashcast from Azur-Sweep for credentials with AI
-Real time alerts
Dehashed-Integrity
-Private datasets
-Powerful integrations
IDStrong-Data breach and exposure report
-Access to a restoration team in the event of identity theft
-$1M identity theft insurance
Dashlane-Flexible plans for different clients
-Automatic password changer
Have I Been Pawned?-List of largest and most recent breaches
-1Password integration
-Domain search

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Youtube: https://www.youtube.com/channel/UC27Aers9gJKpuGasO-WmCsQ
Reddit: https://www.reddit.com/user/astraservicedeskltd
Newsletter: https://astraservicedesk-newsletter.beehiiv.com
The Org: https://theorg.com/org/astra-service-desk-limited
Blogger: https://astraservicedeskltd.blogspot.com/
Spiceworks: https://astraservicedeskltd.on.spiceworks.com

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